Reservations In Hotels

Reservations In Hotels

Reservation is process in which particular type of hotel room are book or block for a particular time

period to particular guest.

• Improtance of reservation

Reservation is important for hotel revenue advance and it plan future plan and 

Guest is confirm stay before arrival that place and no waste time to search stay place.

• Modes of reservation

Verbal mode

          
         Telex

         
          Fax

         
          E-mail
         
          Letter

Written model

          In person

          Telephone

• Channels of sources ( FITs-Free individual travelers, Travel Agnets, Airlines, GITs )

Direct 

Walk-in guest or Free Individual Traveler (FIT) come for booking room or service. these process

done direct with guest.

Central reservations system (CRS)

           afffiliated system

           non-affiliated system

Global reservations system (GDS)

Glo

Hotel website

Government sector

Intercell agencies

Agency -

         Travel agency

         Airlines

         Tour operator

Corporate bodies -

          Companies

          Institutions

           Non-government organizational

• Types of reservations (Tentative, confirmed, gauranteed etc.)

Tentative

Confirmed

       Guaranteed

       Non-guaranteed

Wait-listed

• Systems (non automatic, semi automatic, fully automatic )

Manual system

       Diary system

       Whitney system

Automatic system

• Cancellation

Cancellation is situation in which guest are cancels our booking/reservation our room or service.

Hotel might loss of room revenue than imposing retention charges and it may be equal to one night 

room charge accordingly to hotel policy. 

• Amendments

Hotel book service in advance after guest want to change in your service like - change guest room, 

change in guest request service, and so on.

• Overbooking

Overbooking is situations which hotel sell room more than listed room for selling. And sometimes 

cancel the over reservation by hotel.

• Keywards

1. FIT - Free Individual Traveler 

2. GIT - Group Individual Traveler 

3. CRS - Central Reservations System 

4. GDS - Global Reservations System