2nd Semester Business Communication IHM Notes For Hotel Management Students

2ND SEMESTER BUSINESS COMMUNICATION NOTES

1. USING THE TELEPHONE

A. THE NATURE OF TELEPHONE ACTIVITY IN THE HOTEL INDUSTRY
B. THE NEED FOR DEVELOPING TELEPHONE SKILLS
C. DEVELOPING TELEPHONE SKILLS

2. SPEECH IMPROVEMENT

A. PRONUNCIATION, STRESS, ACCENT
B. IMPORTANT OF SPEECH IN HOTELS
C. COMMON PHONETIC DIFFICULTIES
D. INTRODUCTION TO FREQUENTLY USED FOREIGN SOUNDS

3. NON VERBAL COMMUNICATION

A. DEFINITION, ITS IMPORTANCE AND ITS INEVITABILITY
B. KINESICS : BODY MOVEMENTS, FACIAL EXPRESSIONS, POSTURE, EYE CONTACT             etc.
C. PROTEMIES : THE COMMUNICATION USE OF SPACE
D. PARALANGUAGE : VOCAL BEHAVIOUR AND ITS IMPACT ON VERBAL                                COMMUNICATION
E. COMMUNICATIVE USE OF ARTIFACTS - FURNITURE, PLANTS, COLOURS,                             ARCHITECTS etc.

4. EFFECTIVE SPEAKING

A. RESTAURANT AND HOTEL ENGLISH
B. POLITE AND EFFECTIVE ENQUIRIES AND RESPONSES
C. ADDRESSING A GROUP
D. ESSENTIAL QUALITIES OF A GOOD SPEAKER
E. AUDIENCE ANALYSIS
F. DEFINING THE PURPOSE OF A SPEECH, ORGANIZING THE IDEAS AND DELIVERING        THE SPEECH

5. LISTENING ON THE JOB

A. DEFINITION

B. LEVELS AND TYPES OF LISTENING

C. LISTENING BARRIERS

D. GUIDELINES FOR EFFECTIVE LISTENING

E. LISTENING  COMPUTERIZATION AND NOTE TAKING

6. BUSINESS COMMUNICATION Learn more

A.Process of CommunicationB.Flow of communicationC.Seven C's of communicationD. Need
C. Nature
D. Models
E. Barriers to communication

B. Purpose/Objective

F. Overcoming the barriers