3rd Semester Front Office IHM Notes For Hotel Management Students

3rd SEMESTER FRONT OFFICE NOTES

1. COMPUTER APPLICATION IN FRONT OFFICE OPERATION Learn More
A. Role of information technology in the hospitality industry
B. Factors for need of a PMS in the hotel
C. Factors for purchase of PMS by the hotel
D. Introduction to Fidelio & Amadeus

2. FRONT OFFICE (ACCOUNTING)
A. Accounting Fundamentals
B. Guest and non guest accounts
C. Accounting system
 Non automated – Guest weekly bill, Visitors tabular ledger
 Semi automated
 Fully automated

3. CHECK OUT PROCEDURES
 Guest accounts settlement
- Cash and credit
- Indian currency and foreign currency
- Transfer of guest accounts
- Express check out

4. CONTROL OF CASH AND CREDIT

5. NIGHT AUDITING
A. Functions
B. Audit procedures (Non automated, semi automated and fully automated)

6. FRONT OFFICE & GUEST SAFETY AND SECURITY
A. Importance of security systems
B. Safe deposit
C. Key control
D. Emergency situations (Accident, illness, theft, fire, bomb)

7. FRENCH
A. Expressions de politesse et les commander et Expressions d’encouragement
B. Basic conversation related to Front Office activities such as
 Reservations (personal and telephonic)
 Reception (Doorman, Bell Boys, Receptionist etc.)
 Cleaning of Room & change of Room etc.

Practical

A. Hands on practice of computer applications related to Front Office procedures such as
 Reservation,
 Registration,
 Guest History,
 Telephones,
 Housekeeping,
 Daily transactions

B. Front office accounting procedures
o Manual accounting
o Machine accounting
o Payable, Accounts Receivable, Guest History, Yield Management

C. Role Play

D. Situation Handling

SUGGESTIVE LIST OF TASKS FOR FRONT OFFICE OPERATION SYSTEM

S.No                          Topic

1. Hot function keys
2. Create and update guest profiles
3. Send confirmation letters
4. Print registration cards
5. Make FIT reservation & group reservation
6. Make an Add-on reservation
7. Amend a reservation
8. Cancel a reservation-with deposit and without deposit
9. Log onto cahier code
10. Process a reservation deposit
11. Pre-register a guest
12. Put message and locator for a guest
13. Put trace for guest
14. Check in a reserved guest
15. Check in day use
16. Check –in a walk-in guest
17. Maintain guest history
18. Make sharer reservation
19. Add a sharer to a reservation
20. Make A/R account
21. Take reservation through Travel Agent/Company/ Individual or Source
22. Make room change
23. Make check and update guest folios
24. Process charges for in-house guests and non-resident guests.
25. Handle allowances and discounts and packages
26. Process advance for in-house guest
27. Put routing instructions
28. Print guest folios during stay
29. Processing foreign currency exchange/ cheque exchange
30. Process guest check out by cash and credit card
31. Check out without closing folio-Skipper accounts
32. Handle paymaster folios
33. Check out using city ledger
34. Print guest folio during check out
35. Close bank at end of each shift
36. Check room rate and variance report
37. Tally Allowances for the day at night
38. Tally paid outs for the day at night
39. Tally forex for the day at night
40. Credit check report