Accommodation Management/Housekeeping IHM Notes

• 1ST SEMESTER HOUSEKEEPING NOTES

1. USE OF COMPUTERS IN HOUSE KEEPING DEPARTMENT 

2. INTER DEPARTMENTAL RELATIONSHIP

A. With Front Office
B. With Maintenance
C. With Security
D. With Stores
E. With Accounts
F. With Personnel
G. Use of Computers in House Keeping department

3. COMPOSTION, CARE AND CLEANING OF DIFFERENT SURFACES

A. Metals
B. Glass
C. Leather, Leatherites, Rexines
D. Plastic
E. Ceramics
F. Wood
G. Wall finishes
H. Floor finishes

4. CLEANING AGENTS

A. General Criteria for selection
B. Classification
C. Polishes
D. Floor seats
E. Uses, care and Storage
F. Distribution and Controls
G. Use of Eco-friendly products in Housekeeping

5. CLEANING ORGANISATION

A. Principle of cleaning, hygiene and safety factors in cleaning
B. Methods of organising cleaning
C. Frequency of cleaning daily, periodic, special
D. Design features that simplify cleaning
E. Use and care of Equipment

6. THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION

A. Role of housekeeping in Guest Satisfaction and Repeat Business

7. ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT

A. Hierarchy in small, medium, large, and chain hotels
B. Identifying Housekeeping Responsibilities
C. Personality Traits of housekeeping Management Personnel
D. Duties and Responsibilities of Housekeeping staff
E. Layout of the Housekeeping Department

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• 5th Semester

ACCOMMODATION MANAGEMENT – I (THEORY)

01 PLANNING AND ORGANISING THE HOUSE KEEPING DEPARTMENT
A. Area inventory list
B. Frequency schedules
C. Performance and Productivity standards
D. Time and Motion study in House Keeping operations
E. Standard Operating manuals – Job procedures
F. Job allocation and work schedules
G. Calculating staff strengths & Planning duty rosters, team work and leadership in House Keeping H. Training in HKD, devising training programmes for HK staff
I. Inventory level for non recycled items
J. Budget and budgetary controls
K. The budget process
L. Planning capital budget
M. Planning operation budget
N. Operating budget – controlling expenses – income statement
O. Purchasing systems – methods of buying
P. Stock records – issuing and control

02 HOUSEKEEPING IN INSTITUTIONS & FACILITIES OTHER THAN HOTELS

03 CONTRACT SERVICES
A. Types of contract services
B. Guidelines for hiring contract services
C. Advantages & disadvantages of contract services

04 ENERGY AND WATER CONSERVATION IN HOUSEKEEPING OPERATIONS

 FIRST AID


ACCOMMODATION MANAGEMENT – I (PRACTICAL)

1 Team cleaning
 Planning
 Organizing
 Executing
 Evaluating 4

2 Inspection checklist 2

3 Time and motion study
 Steps of bed making
 Steps in servicing a guest room etc 12

4 Devising/ designing  training module
 Refresher training(5 days)
 Induction training(2 days)
 Remedial training(5 days) 12 TOTAL 30


MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-V) BHM314

MAXIMUM MARKS  100
PASS MARKS   50
DURATION    03.00HRS


                 MARKS

1. Uniform & Grooming     : 10
2. Team Cleaning      : 20
3. Time & Motion Study Exercise    : 15
4. Devising / Designing Training Module   : 15
5. Inspection Checklist     : 10
6. Viva       : 20
7. Journal       : 10                 
TOTAL       : 100

NOTE:

 1. Time limit of the examination should be strictly adhered to.
 2. Tasks should be limited to the syllabus

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• 6th Semester

BHM354 - ACCOMMODATION MANAGEMENT – II (THEORY) 

HOURS ALLOTED: 30               MAXIMUM MARKS: 100 S.No. Topic Hours Weight age 01 SAFETY AND SECURITY

A. Safety awareness and accident prevention B. Fire safety and fire fighting C. Crime prevention and dealing with emergency situation
06


20%
02 INTERIOR DECORATION

A. Elements of design B. Colour and its role in décor –types of colour schemes C. Windows and window treatment D. Lighting and lighting fixtures E. Floor finishes F. Carpets G. Furniture and fittings H. Accessories
15 50%
03 LAYOUT OF GUEST ROOMS

A. Sizes of rooms, sizes of furniture, furniture arrangement B. Principles of design C. Refurbishing and redecoration
06

20%
04 NEW PROPERTY COUNTDOWN  03 10% TOTAL 30 100%

BHM354 - ACCOMMODATION MANAGEMENT – II (PRACTICAL) 

HOURS ALLOTED: 30               MAXIMUM MARKS: 100 S.No. Topics Hours

1 Standard operating procedure
 skill oriented task (e.g. cleaning and polishing glass, brass etc)

2 First aid
 first aid kit
 dealing with emergency situation
 maintaining records

3 Fire safety fire fighting
 safety measures
 fire drill (demo)

4 Special decoration (theme related to hospitality industry)
 indenting
 costing
 planning with time split
 executing

5 Layout of guest room
 to the scale
 earmark pillars
 specification  of colours, furniture, fixture, fitting, soft furnishing and accessories etc used



MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-VI) BHM354

MAXIMUM MARKS  100   PASS MARKS   50 DURATION    03.00HRS

                 MARKS

1. Uniform & Grooming     : 10
2. Standard Operating Procedure Exercise   : 10
3. First Aid / Fire Safety & Fire Fighting Exercise  : 15
4. Guest Room Layout Exercise    : 15
5. Special Decoration     : 20
6. Viva       : 20
7. Journal       : 10                     TOTAL       : 100

NOTE:

1. Time limit of the examination should be strictly adhered to.

2. Tasks should be limited to the syllabus