2nd Semester Housekeeping IHM Notes For Hotel Management Students

2ND SEMESTER HOUSEKEEPING NOTES

1. KEYS

A. TYPES OF KEYS
B. COMPUTERISED  KEY CARDS
C. KEY CONTROL

2. PEST CONTROL

A. AREAS OF INFESTATION
B. PREVENTIVE MEASURES AND CONTROL MEASURE

3. TYPES OF BEDS AND MATTRESSES

A. MATTRESSES Learn more
B. BEDS

4. ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT

A. REPORTING STAFF PLACEMENT
B. ROOM OCCUPANCY REPORT
C. GUEST ROOM INSPECTION
D. ENTERING CHECKLISTS, FLOOR REGISTER, WORK ORDER, LOG SHEET,
E. LOST AND FOUND REGISTER AND ENQUIRY FILE
F. MAID'S REPORT AND HOUSEKEEPER'S REPORT
G. HANDOVER RECORDS
H. GUEST'S SPECIAL REQUESTS REGISTER
I. RECORD OF SPECIAL CLEANING
J. CALL REGISTER
K. VIP LISTS

5. AREA CLEANING

A. GUEST ROOMS
B. FRONT-OF-THE HOUSE AREAS
C. BACK-OF-THE HOUSE AREAS
D. WORK ROUTINE AND ASSOCIATED PROBLEMS e.g. high traffic areas,facade cleaning etc.

6. ROOM LAYOUT AND GUEST SUPPLIES

A. STANDARD ROOMS, VIP ROOMS
B. GUEST'S SPECIAL REQUESTS