6th Semester IHM Notes For Hotel Management Students
BHM351 - ADVANCE FOOD PRODUCTION OPERATIONS – II (THEORY)
01 INTERNATIONAL CUISINE
A. Geographic location
B. Historical background
C. Staple food with regional Influences
D. Specialities
E. Recipes
F. Equipment in relation to:
Great Britain
France
Italy
Spain & Portugal
Scandinavia
Germany
Middle East
Oriental
Mexican
Arabic
CHINESE
A. Introduction to Chinese foods
B. Historical background
C. Regional cooking styles
D. Methods of cooking
E. Equipment & utensils
02 BAKERY & CONFECTIONERY
I. ICINGS & TOPPINGS
A. Varieties of icings
B. Using of Icings
C. Difference between icings & Toppings
D. Recipes
II. FROZEN DESSERTS
A. Types and classification of Frozen desserts
B. Ice-creams – Definitions
C. Methods of preparation
D. Additives and preservatives used in Ice-cream manufacture
III. MERINGUES
A. Making of Meringues
B. Factors affecting the stability
C. Cooking Meringues
D. Types of Meringues
E. Uses of Meringues
IV. BREAD MAKING
A. Role of ingredients in bread Making
B. Bread Faults
C. Bread Improvers
V. CHOCOLATE
A. History
B. Sources
C. Manufacture & Processing of Chocolate
D. Types of chocolate
E. Tempering of chocolate
F. Cocoa butter, white chocolate and its applications
PRODUCTION MANAGEMENT
A. Kitchen Organisation
B. Allocation of Work - Job Description, Duty Rosters
C. Production Planning
D. Production Scheduling
E. Production Quality & Quantity Control
F. Forecasting & Budgeting
G. Yield Management
PRODUCT & RESEARCH DEVELOPMENT
A. Testing new equipment,
B. Developing new recipes
C. Food Trails
D. Organoleptic & Sensory Evaluation
04 FRENCH
Culinary French
Classical recipes (recettes classique)
Historical Background of Classical Garnishes
Offals/Game
Larder terminology and vocabulary
Note: Should be taught along with the relevant topics
BHM351 - ADVANCE FOOD PRODUCTION OPERATIONS – II (COOKERY PRACTICAL)
CHINESE
MENU 01
Prawn Ball Soup
Fried Wantons
Sweet & Sour Pork
Hakka Noddles
MENU 02
Hot & Sour soup
Beans Sichwan
Stir Fried Chicken & Peppers
Chinese Fried Rice
MENU 03
Sweet Corn Soup
Shao Mai
Tung-Po Mutton
Yangchow Fried Rice
MENU 04
Wanton Soup
Spring Rolls
Stir Fried Beef & Celery
Chow Mein
MENU 05
Prawns in Garlic Sauce
Fish Szechwan
Hot & Sour Cabbage
Steamed Noddles
INTERNATIONAL
SPAIN
MENU 06
Gazpacho
Pollo En Pepitoria
Paella
Fritata De Patata
Pastel De Mazaana
ITALY
MENU 07
Minestrone
Ravioli Arabeata
Fettocine Carbonara
Pollo Alla Cacciatore
Medanzane Parmigiane
GERMANY
MENU 08
Linsensuppe
Sauerbaaten
Spatzale
German Potato Salad
U.K.
MENU 09
Scotch Broth
Roast Beef
Yorkshire Pudding
Glazed Carrots & Turnips
Roast Potato
GREECE
MENU 10
Soupe Avogolemeno
Moussaka A La Greque
Dolmas
Tzaziki
FIVE DEMONSTRATIONS OF FOUR HOUR EACH
Charcuterie Galantines
Pate
Terrines
Mousselines
New Plating Techniques
BHM351 - ADVANCE FOOD PRODUCTION OPERATIONS – II (BAKERY PRACTICAL)
1 Grissini
Tiramisu
2 Pumpernickle
Apfel Strudel
3 Yorkshire Curd Tart
Crusty Bread
4 Baklava
Harlequin Bread
5 Baugette
Crepe Normandy
6 Crossiants
Black Forest Cake
7 Pizza base
Honey Praline Parfait
8 Danish Pastry
Cold Cheese Cake
9 Soup Rolls
Chocolate Truffle cake
10 Ginger Bread
Blancmange
11 Lavash
Chocolate Parfait
12 Cinnamon & Raisin Rolls
Souffle Chaud Vanille
13 Fruit Bread
Plum Pudding
14 Demonstration of
Meringues
Icings & Topings
15 Demonstration of
Wedding Cake & Ornamental cakes
MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-VI) BHM351
MAXIMUM MARKS : 100 PASS MARKS : 50 TOTAL TIME ALLOWED : 06.00 HRS TIME ALLOWED FOR INDENTING & PLAN OF WORK : 30 MINUTES SCULLERY & WINDING UP : 30 MINUTES
All menu items to be made from the prescribed syllabus only
Part – A (Cookery)
1. One starter OR soup 10
2. One main course 10
3. One preparation of Pasta/Rice/Noodle 10
4. One accompaniment 05
5. Journal 05 40
Part – B (Bakery)
1. Bread 15
2. One cold dessert 10
3. One hot dessert 10
4. Journal 05 40
Part – C (General Assessment)
1. Uniform & Grooming 05
2. Indenting and plan of work 05
3. Scullery, equipment cleaning and Hygiene 05
4. Viva 05 20
PARAMETERS OF ASSESMENT OF EACH DISH
A) Temperature 20%
B) Texture / Consistency 20%
C) Aroma / Flavour 20%
D) Taste 20%
E) Presentation 20% 100%
NOTE:
1. Journal is not allowed during indenting or practical. It must be handed over to the examiner before commencement of examination.
2. Invigilation will be done by both internal and external persons.
3. Each student will cook 04 portions of each dish/item.
4. Extra ingredients may be made available in case of failure but of limited types and quantity (groceries and dairy products only). Only one extra attempt may be permitted.
5. Uniform and grooming must be checked by the examiners before commencement of examination. 6. Students are not allowed to take help from books, notes, journal or any other person.
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BHM352 - ADVANCE FOOD & BEVERAGE OPERATIONS – II (THEORY)
HOURS ALLOTED: 30 MAXIMUM MARKS: 100 S.No. Topic Hours Weight age
01 FOOD & BEVERAGE STAFF ORGANISATION
A. Categories of staff
B. Hierarchy
C. Job description and specification
D. Duty roaster
02 MANAGING FOOD & BEVERAGE OUTLET
A. Supervisory skills
B. Developing efficiency
C. Standard Operating Procedure
03 BAR OPERATIONS
A. Types of Bar
Cocktail
Dispense
B. Area of Bar
C. Front Bar
D. Back Bar
E. Under Bar (Speed Rack, Garnish Container, Ice well etc.)
F. Bar Stock
G. Bar Control
H. Bar Staffing
I. Opening and closing duties
04 COCKTAILS & MIXED DRINKS
A. Definition and History
B. Classification
C. Recipe, Preparation and Service of Popular Cocktails
- Martini – Dry & Sweet
- Manhattan – Dry & Sweet
- Dubonnet
- Roy-Roy
- Bronx
- White Lady
- Pink Lady
- Side Car
- Bacardi
- Alexandra
- John Collins
- Tom Collins
- Gin FIZZ
- Pimm’s Cup – no. 1,2,3,4,5
- Flips
- Noggs
- Champagne Cocktail
- Between the Sheets
- Daiquiri
- Bloody Mary
- Screw Driver
- Tequilla Sunrise
- Gin-Sling
- Planters Punch
- Singapore Sling
- Pinacolada
- Rusty Nail
- B&B
- Black Russian
- Margarita
- Gimlet – Dry & Sweet
- Cuba Libre
- Whisky Sour
- Blue Lagoon
- Harvey Wall Banger
- Bombay Cocktail
BHM352 - ADVANCE FOOD & BEVERAGE OPERATIONS – II (PRACTICAL)
HOURS ALLOTED: 30 MAXIMUM MARKS: 100
S.No. Topic Hours
01 F&B Staff Organization Class room Exercise (Case Study method)
Developing Organization Structure of various Food & Beverage Outlets
Determination of Staff requirements in all categories
Making Duty Roster
Preparing Job Description & Specification
02 Supervisory Skills
Conducting Briefing & Debriefing
- Restaurant, Bar, Banquets & Special events
Drafting Standard Operating Systems (SOPs) for various F & B Outlets
Supervising Food & Beverage operations
Preparing Restaurant Log
03 Bar Operations
Designing & Setting the bar
Preparation & Service of Cocktail & Mixed Drinks
MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-VI) BHM352
MAXIMUM MARKS 100 PASS MARKS 50 DURATION 03.00HRS
All Technical Skills to be tested as listed in the syllabus
MARKS
1. Uniform / Grooming : 10
2. Misc-en-place : 10
3. Preparation of Cocktail & mixed drink : 30
4. Food & Beverage Service Skill : 30
5. Viva : 10
6. Journal : 10 TOTAL : 100
NOTE: 1. The examination should test skills and knowledge of the students by assigning sets of tasks as listed in the practical syllabus under each category.
2. Each should be responsible for laying of 4 covers. The student must also ensure that sideboard contains everything necessary for service.
3. During table service each guest should pose one question to the candidate on the item being served. The invigilators can brief guests prior to service.
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BHM353 - FRONT OFFICE MANAGEMENT – II (THEORY)
HOURS ALLOTED: 30 MAXIMUM MARKS: 100 S.No. Topic Hours Weight age
01 YIELD MANAGEMENT
A. Concept and importance
B. Applicability to rooms division
Capacity management
Discount allocation
Duration control
C. Measurement yield
D. Potential high and low demand tactics
E. Yield management software
F. Yield management team
02 TIMESHARE & VACATION OWNERSHIP
Definition and types of timeshare options
Difficulties faced in marketing timeshare business
Advantages & disadvantages of timeshare business
Exchange companies -Resort Condominium International, Intervals International
How to improve the timeshare / referral/condominium concept in India- Government’s role/industry role
03 FRENCH
Conversation with guests
Providing information to guest about the hotel, city, sight seeing, car rentals, historical places, banks, airlines, travel agents, shopping centres and worship places etc.
Departure (Cashier, Bills Section and Bell Desk)
BHM353 - FRONT OFFICE MANAGEMENT – II (PRACTICAL)
HOURS ALLOTED: 30 MAXIMUM MARKS: 100
Hands on practice of computer application (Hotel Management System) related to front office procedures such as
Night audit,
Income audit,
Accounts
Yield Management
Situation handling – handling guests & internal situations requiring management tactics/strategies
SUGGESTIVE LIST OF TASKS FOR FRONT OFFICE OPERATION SYSTEM
S.No. Topic
01 HMS Training – Hot Function keys
02 How to put message
03 How to put a locator
04 How to check in a first time guest
05 How to check in an existing reservation
06 How to check in a day use
07 How to issue a new key
08 How to verify key
09 How to cancel a key
10 How to issue a duplicate key
11 How to extend a key
12 How to print and prepare registration cards for arrivals
13 How to programme keys continuously
14 How to programme one key for two rooms
15 How to re-programme a key
16 How to make a reservation
17 How to create and update guest profiles
18 How to update guest folio
19 How to print guest folio
20 How to make sharer reservation
21 How to feed remarks in guest history
22 How to add a sharer
23 How to make add on reservation
24 How to amend a reservation
25 How to cancel a reservation
26 How to make group reservation
27 How to make a room change on the system
28 How to log on cashier code
29 How to close a bank at the end of each shift
30 How to put a routing instruction
31 How to process charges
32 How to process a guest check out
33 How to check out a folio
34 How to process deposit for arriving guest
35 How to process deposit for in house guest
36 How to check room rate variance report
37 How to process part settlements
38 How to tally allowance for the day at night
39 How to tally paid outs for the day at night
40 How to tally forex for the day at night
41 How to pre-register a guest
42 How to handle extension of guest stay
43 Handle deposit and check ins with voucher
44 How to post payment
45 How to print checked out guest folio
46 Check out using foreign currency
47 Handle settlement of city ledger balance
48 Handle payment for room only to Travel Agents
49 Handle of banquet event deposits
50 How to prepare for sudden system shutdown
51 How to checkout standing batch totals
52 How to do a credit check report
53 How to process late charges on third party
54 How to process late charges to credit card
55 How to check out during system shut down
56 Handling part settlements for long staying guest
57 How to handle paymaster folios
58 How to handle bills on hold
MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-VI) BHM353
MAXIMUM MARKS 100 PASS MARKS 50 DURATION 03.00 HRS
MARKS
1. Uniform & Grooming : 10
2. Guest Handling Situation : 20
3. Technical knowledge : 20
4. Four Practical Tasks on PMS (4x10=40) : 40
5. Journal : 10 TOTAL : 100
NOTE:
1. Speech, Communication, Courtesy and Manners should be observed throughout.
2. PMS tasks as per syllabus.
3. Guest Handling Situation as per syllabus.
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BHM354 - ACCOMMODATION MANAGEMENT – II (THEORY)
HOURS ALLOTED: 30 MAXIMUM MARKS: 100 S.No. Topic Hours Weight age 01 SAFETY AND SECURITY
A. Safety awareness and accident prevention B. Fire safety and fire fighting C. Crime prevention and dealing with emergency situation
06
20%
02 INTERIOR DECORATION
A. Elements of design B. Colour and its role in décor –types of colour schemes C. Windows and window treatment D. Lighting and lighting fixtures E. Floor finishes F. Carpets G. Furniture and fittings H. Accessories
15 50%
03 LAYOUT OF GUEST ROOMS
A. Sizes of rooms, sizes of furniture, furniture arrangement B. Principles of design C. Refurbishing and redecoration
06
20%
04 NEW PROPERTY COUNTDOWN 03 10% TOTAL 30 100%
BHM354 - ACCOMMODATION MANAGEMENT – II (PRACTICAL)
HOURS ALLOTED: 30 MAXIMUM MARKS: 100 S.No. Topics Hours
1 Standard operating procedure
skill oriented task (e.g. cleaning and polishing glass, brass etc)
2 First aid
first aid kit
dealing with emergency situation
maintaining records
3 Fire safety fire fighting
safety measures
fire drill (demo)
4 Special decoration (theme related to hospitality industry)
indenting
costing
planning with time split
executing
5 Layout of guest room
to the scale
earmark pillars
specification of colours, furniture, fixture, fitting, soft furnishing and accessories etc used
MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-VI) BHM354
MAXIMUM MARKS 100 PASS MARKS 50 DURATION 03.00HRS
MARKS
1. Uniform & Grooming : 10
2. Standard Operating Procedure Exercise : 10
3. First Aid / Fire Safety & Fire Fighting Exercise : 15
4. Guest Room Layout Exercise : 15
5. Special Decoration : 20
6. Viva : 20
7. Journal : 10 TOTAL : 100
NOTE:
1. Time limit of the examination should be strictly adhered to.
2. Tasks should be limited to the syllabus
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BHM305 - FOOD & BEVERAGE MANAGEMENT
HOURS ALLOTED: 60 MAXIMUM MARKS: 100
01 COST DYNAMICS
A. Elements of Cost
B. Classification of Cost
02 SALES CONCEPTS
A. Various Sales Concept
B. Uses of Sales Concept
03 INVENTORY CONTROL
A. Importance
B. Objective
C. Method
D. Levels and Technique
E. Perpetual Inventory
F. Monthly Inventory
G. Pricing of Commodities
H. Comparison of Physical and Perpetual Inventory
04 BEVERAGE CONTROL
A. Purchasing
B. Receiving
C. Storing
D. Issuing
E. Production Control
F. Standard Recipe
G. Standard Portion Size
H. Bar Frauds
I. Books maintained
J. Beverage Control
05 SALES CONTROL
A. Procedure of Cash Control
B. Machine System
C. ECR
D. NCR
E. Preset Machines
F. POS
G. Reports
H. Thefts
I. Cash Handling
06 BUDGETARY CONTROL
A. Define Budget
B. Define Budgetary Control
C. Objectives
D. Frame Work
E. Key Factors
F. Types of Budget
G. Budgetary Control
07 VARIANCE ANALYSIS
A. Standard Cost
B. Standard Costing
C. Cost Variances
D. Material Variances
E. Labour Variances
F. Overhead Variance
G. Fixed Overhead Variance
H. Sales Variance
I. Profit Variance
08 BREAKEVEN ANALYSIS
A. Breakeven Chart
B. P V Ratio
C. Contribution
D. Marginal Cost
E. Graphs
09 MENU MERCHANDISING
A. Menu Control
B. Menu Structure
C. Planning
D. Pricing of Menus
E. Types of Menus
F. Menu as Marketing Tool
G. Layout
H. Constraints of Menu Planning
10. MENU ENGINEERING
A. Definition and Objectives
B. Methods C. Advantages
11. MIS
A. Reports
B. Calculation of actual cost
C. Daily Food Cost
D. Monthly Food Cost
E. Statistical Revenue Reports
F. Cumulative and non-cumulative
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BHM306 - FACILITY PLANNING
HOURS ALLOTED: 60 MAXIMUM MARKS: 100 S.No. Topic Hours Weight age
01 HOTEL DESIGN
A. Design Consideration
- Attractive Appearance
- Efficient Plan
- Good location
- Suitable material
- Good workmanship
- Sound financing
- Competent Management
02 FACILITIES PLANNING
The systematic layout planning pattern (SLP)
Planning consideration
A. Flow process & Flow diagram
B. Procedure for determining space considering the guiding factors for guest room/ public facilities, support facilities & services, hotel administration, internal roads/budget hotel/5 star hotel
Architectural consideration
A. Difference between carpet area plinth area and super built area, their relationships, reading of blue print (plumbing, electrical, AC, ventilation, FSI, FAR, public Areas)
B. Approximate cost of construction estimation
C. Approximate operating areas in budget type/5 star type hotel approximate other operating areas per guest room
D. Approximate requirement and Estimation of water/electrical load gas, ventilation
03 STAR CLASSIFICATION OF HOTEL
Criteria for star classification of hotel
(Five, four, three, two, one & heritage)
04 KITCHEN
A. Equipment requirement for commercial kitchen
Heating - gas/electrical
Cooling (for various catering establishment)
B. Developing Specification for various Kitchen equipments
C. Planning of various support services
(pot wash, wet grinding, chef room, larder, store & other staff facilities)
05 KITCHEN LAY OUT & DESIGN
A. Principles of kitchen layout and design
B. Areas of the various kitchens with recommended dimension
C. Factors that affect kitchen design
D. Placement of equipment
E. Flow of work
F. Space allocation
G. Kitchen equipment, manufacturers and selection
H. Layout of commercial kitchen (types, drawing a layout of a Commercial kitchen)
I. Budgeting for kitchen equipment
06 KITCHEN STEWARDING LAYOUT AND DESIGN
A. Importance of kitchen stewarding
B. Kitchen stewarding department layout and design
C. Equipment found in kitchen stewarding department
07 STORES – LAYOUT AND DESIGN
A. Stores layout and planning (dry, cold and bar)
B. Various equipment of the stores
C. Work flow in stores
08 ENERGY CONSERVATION
A. Necessity for energy conservation
B. Methods of conserving energy in different area of operation of a hotel
C. Developing and implementing energy conservation program for a hotel
09 CAR PARKING
Calculation of car park area for different types of hotels
10 PLANNING FOR PHYSICALLY CHALLENGED
11 PROJECT MANAGEMENT
A. Introduction to Network analysis
B. Basic rules and procedure for network analysis
C. C.P.M. and PERT
D. Comparison of CPM and PERT
E. Classroom exercises
F. Network crashing determining crash cost, normal cost
BHM309 - RESEARCH PROJECT (PRACTICAL)
HOURS ALLOTED: 45 MAXIMUM MARKS: 100
Once you have finalised the first draft or synopsis in consultation with your supervisor during SEMV, plan to writing the final research paper during SEM-VI. Keep in mind the following:
1. Statement of purpose: tell the reader what you’re going to say.
2. Main body of the paper: say it
3. Summary and conclusion: tell the reader what you’ve said.
4. Stick to the point, avoid digression. State each major idea quickly and then develop it through examples and explanations.
5. Include concrete examples, illustrations, and factual details to back up your generalizations.
6. Criticize, evaluate, illustrate, attack, or defend where appropriate to your topic. Show you’ve been thinking.
7. As you write, indicate your information source (by # of card or author’s name) in the margin beside ideas. You can return later to complete the documenting of your references.
8. Unless your professor has specified otherwise, be sure to introduce quotations and show how they fit in with your position. Don’t use them as filler.
9. Read it out loud to check for flow and awkward language. Read for clarity and logical progression and smooth transitions.
10. Find alternate words for ones you are using too often (check a Thesaurus).
11. Check for mechanical errors such as misspelled words, inaccurate punctuation, incorrect grammar, etc.
12. Watch carefully to prevent plagiarism. Be absolutely certain that your documentation gives full credit for all materials used not only in quotations but in paraphrased form.
13. Revise and polish your tentative draft for final project
14. Type the final version of your report. Double space and allow for proper margins.
15. Follow the exact format prescribed by your instructor for the title page, bibliography and documentation. This may vary from topic to topic, so be sure to check if you’re in doubt.
16. Double check your documentation against your alphabetized bibliography. Make certain that all of your documentation is accurately tied to the references listed in your bibliography.
17. After typing, be sure to proofread for typos and other errors.
18. Hand your paper in!!
Remember all research is expected to show originality as it provides significant contribution to enhancing knowledge. Do give reference of ideas, quotes etc. in your paper from wherever it has been borrowed. The research paper must be accompanied by a certificate to the affect that it is an original piece of work. If at any stage it is found that the research paper has been copied, in part or full, it is likely to be cancelled and the student failed in the subject.
MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-VI) BHM309
RESEARCH PROJECT
MAXIMUM MARKS 100 PASS MARKS 50
MARKS
1. Introduction of the topic chosen giving basic theoretical inputs - 10 reference to any previous study conducted.
2. Research Methodology and Design: Objectives, Hypothesis, place where study was conducted - 20 Methods of data collected: (a) Questionnaire (b) Interview (c) Case Study
3. Actual data collation 10
4. Data analysis 20
5. Conclusions with recommendations 20
6. VIVA 20
TOTAL: 100
COVERAGE OF SPECIAL TOPICS USING EXTERNAL GUEST AND EXPERT SPEAKERS HOURS ALLOTED: 30
As per teaching scheme, two hours per week have been allocated for External Guests as Expert Speakers to create a good academic interface with the industry. This is an important activity to complement our existing faculty through inviting renowned industry experts to address specialised disciplines and investigate emerging business trends, techniques and innovative case-studies.
GUIDELINES FOR USING EXTERNAL EXPERT SPEAKERS
1. Before inviting the Speaker, make sure that they really are experts in the relevant subject.
2. Invite, if possible, Speakers who are not only experts in subjects but are also capable speakers.
3. If, although they are eminently suitable because of their expertise, they have poor presentation skills, offer them support.
4. Inform them in writing, and in clear unambiguous terms, of the aims and objectives of the session. 5. Discuss with them, then confirm in writing, specifically what you want them to cover: exactly how long they have to speak: and what questioning techniques will be employed – during and after the session.
6. Give them full information, in writing, about the starting time, the location, and the size and level of the participants.
7. Confirm whether they will use aids and, if so, of what type(s) and how many. Do they already have them, are they of acceptable quality: do they want any help in procuring them: do they want to use aids available with you.
8. Confirm whether they intend to use hand-outs: do they have them available: do they want any support in their production: when do they intent to use them.
9. Seek and confirm their views on the room layout – what type they would prefer or whether they have to accept the existing room layout.
10. Arrange a feed-back session with the participants – as you may want to use them again.
Maintain a record of the date, duration of the session and contact details of the Guest Speakers for future references which may be required by your institute and the NCHMCT.
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