2nd Semester Front Office IHM Notes For Hotel Management Students

2ND SEMESTER FRONT OFFICE NOTES

1. DURING THE STAY ACTIVITIES

A. INFORMATION SERVICES
B. MESSAGE AND MAIL HANDLING
C. KEY HANDLING
D. ROOM SELLING TECHNIQUE
E. HOSPITALITY DESK
F. COMPLAINTS HANDLING
G. GUEST HANDLING
H. GUEST HISTORY

2. RESERVATIONS

Improtance of reservation

Modes of reservation

Channels of sources ( FITs-Free individual travelers, Travel Agnets, Airlines, GITs )
Types of reservations (Tentative, confirmed, gauranteed etc.)
Systems (non automatic, semi automatic, fully automatic )
Cancellation
Amendments
Overbooking

3. FRONT OFFICE CO-ORDINATION

WITH OTHER DEPARTMENT OF HOTEL

A. HOUSEKEEPING

B. FOOD & BEVERAGE SERVICE DEPARTMENT

C. SECURITY DEPARTMENT

D. MAINTENANCE DEPARTMENT

E. FOOD PRODUCTION DEPARTMENT

4. GUEST CYCLE IN HOTEL

Guest cycle

Pre arrivalArrivalStayDeparture and Post departure

5.  ROOM TARIFF Learn more

·        Basis of charging

·         Factors affecting room tariff

·         Room Tariff  Fixation

·         Different types of tariffs

6. HOTEL MEAL PLANS Learn more

European plan
Continental plan
American plan
Modified American plan

Bed and breakfast (B&B) or Bermunda plan