Front Office Organisation In Hotels

Front Office Organisation In Hotels

A. Function areas

B. Front Office Hierarchy

    1.  Front office manager

         1. Assistant front office manager

             1. Guest relation executive

             2. Front office supervisor

                 1. Reservation supervisor

                      1. Reservation supervisor
     
                           1. Trainee

                 2. Information supervisor

                     1. Information assistant

                          1. Trainee

                 3. Senior receptionist

                     1. Receptionist

                          1. Trainee

                 4. Head cashier

                     1. Cashier

                          1. Trainee

                 5. Telephone supervisor

                     1. Telephone operator

                          1. Trainee 

             3. Duty manager/ Lobby manager

                 1. Senior bell caption

                     1. Bell caption

                         1. Bellboys/Pageboy

                              1. Trainee

     
C. Duties and Responsibilities

D. Personality Traits


front office organization


No comments

Powered by Blogger.