Front Office Organisation In Hotels
Front Office Organisation In Hotels
A. Function areasB. Front Office Hierarchy
1. Front office manager
1. Assistant front office manager
1. Guest relation executive
2. Front office supervisor
1. Reservation supervisor
1. Reservation supervisor
1. Trainee
2. Information supervisor
1. Information assistant
1. Trainee
3. Senior receptionist
1. Receptionist
1. Trainee
4. Head cashier
1. Cashier
1. Trainee
5. Telephone supervisor
1. Telephone operator
1. Trainee
3. Duty manager/ Lobby manager
1. Senior bell caption
1. Bell caption
1. Bellboys/Pageboy
1. Trainee
C. Duties and Responsibilities
D. Personality Traits
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