Business Communication Notes for Hotel Management

BUSINESS COMMUNICATION

A.Process of Communication

    1.Sender

       Who send message to the listner.

    2.Message

       Which signal send by sender.

    3.Encoding

       Message convert into signal for sending anywhere called encoding.

    4.Channel

       Message send through which medium called channel. Channel have inter-relation between sender and receiver.

    5.Receiver

       Who person get message from chennel.

    6.Decoding

       Receiver may not understood these message so convert into his language called decoding.

    7.Feedback

       Response of  a receiver to the sender is called feedback.

B.Flow of communication

    1.Downward communication

       The people who working on high level communicate with these people who working on low level, called downward communication.

    2.Up ward communication

       The people who working at low level, give your opinion, suggestion, or complaints to the high level workers such as managers and above, called up ward communication.

    3.Horizontal communication

       The people are communicate who work at same level and working under the same executive. It also called Lateral Communication. The operation managers are work in different
departments at the same level through their communication.

    4.Diagonal communication

When people work at same level, they communicate to people who work at their high level and low level across their reporting relationship is called diagonal communication.       

C.Seven C's of communication

    1.Clarity

        Clarity of thought means what you want to say to the receivers and receivers understood your message without problem.

    2.Completeness

        You send your message completely because your half message can harm to you, receiver guessing, misunderstanding, and delay in your work.

    3.Conciseness



    4.Courtesy



    5.Concreteness



    6.Consideration



    7.Correctness

D. Need

    1.Increase in Size



    2.Trade Union movement



    3.Public relation



    4.Cut-throat competition



    5.Personal asset

B. Purpose/Objective

    1.To Provide counselling



    2.To Persuade people



    3.To Improve morale



    4.To Motivate people



    5.To Improve Discipline

C. Nature

D. Models

E. Barriers to communication

    1.Noise

       The unwanted sound that obstructs you to receive the signal is called noise.

    2.Emotions

       Emotions play a very important role in our communication.

       If you are angry then you can't communicate with others.

    3.Filtering

       When the speaker sends a lots of signals together, the listener does not filter in a proper manner which spoils our communication.

    4.Information overload

       

    5.Poor retention

       

F. Overcoming the barriers

    1.Make best use of body language



    2.Ensure two-way communication



    3.Encourage open communication



    4.Use proper channel



    5.Use appropriate language